Privacy Policy
Your privacy matters to us - here's how we keep your info safe
Last Updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But we've tried to make ours pretty straightforward because we genuinely care about how your information gets used when you're staying with us or just browsing our site.
When you book a room, dine with us, or even just fill out a contact form, we'll gather some details that help us give you the best experience possible. Here's what we typically need:
Personal Details: Your name, email address, phone number, and mailing address. Pretty standard stuff for any hotel booking.
Payment Information: Credit card details and billing info when you're making reservations or paying for services. Don't worry though - we use secure payment processors that encrypt everything.
Stay Preferences: Things like room type preferences, dietary restrictions for our restaurant, spa treatment choices - basically anything that helps us personalize your visit.
Technical Data: Your IP address, browser type, and how you navigate our website. This helps us figure out what's working and what needs improvement on our site.
We're not in the business of being creepy with your data. Here's exactly what we do with it:
We're pretty protective of your information, but there are a few situations where we share it:
Payment processors, booking platforms, and our adventure tour operators who help make your stay amazing. They're all bound by strict confidentiality agreements.
If the law requires it or we need to protect our rights (or yours), we might have to share info with authorities. But that's pretty rare.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little bits of code help our website remember your preferences and work smoothly. Here's the breakdown:
Essential Cookies: These keep the site functioning properly. Can't really turn these off if you want to use the website.
Analytics Cookies: Help us understand which pages are popular and where folks are getting stuck. Makes for a better user experience overall.
Marketing Cookies: Track whether our ads are working and help us show you relevant content. You can disable these through your browser settings if they're not your thing.
Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information:
Want to know what info we have on you? Just ask and we'll provide it.
If something's wrong or outdated, let us know and we'll fix it ASAP.
Request deletion of your personal data, though we might need to keep some stuff for legal or accounting purposes.
Unsubscribe links are in every marketing email we send. One click and you're done.
We take security seriously around here. Our systems use encryption, secure servers, and regular security audits to protect your information. That said, no system is 100% foolproof (anyone who tells you otherwise is lying), but we're doing everything in our power to keep your data safe.
We only keep your personal information as long as we need it - typically for the duration of your relationship with us plus whatever's required by Canadian law for record-keeping.
Our website might include links to partner sites - like adventure tour operators or local attractions in Whistler. Once you click away from our site, this privacy policy doesn't apply anymore. Those sites have their own privacy policies, so give 'em a read if you're curious about how they handle data.
While we love having families stay with us, our website isn't designed for kids under 13, and we don't knowingly collect personal information from children. If you're a parent and think your child has given us their info, reach out and we'll delete it right away.
We might update this privacy policy from time to time as our practices evolve or laws change. When we do make changes, we'll update the date at the top of this page and - if the changes are significant - we'll send you an email or post a notice on our website.
It's a good idea to check back here occasionally to stay informed about how we're protecting your information.
If you've got questions about this privacy policy, want to exercise any of your rights, or just want to chat about how we handle your data, we're here to help.
Email: reservations@xandralquintharis.info
Phone: (604) 555-7892
Mail: Privacy Officer, Xandral Quintharis Hotel, 1847 Mountain View Boulevard, Whistler, BC V8E 0X9, Canada
Xandral Quintharis Hotel complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation in British Columbia. If you're not satisfied with how we've handled a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.